The manual task we're replacing
Support means reading every message, working out what it's about, deciding how urgent it is, and writing a reply from scratch — over and over. The repetitive ones (where's my order, how do I reset this, can I get a refund) eat the time that should go to the hard cases.
Response times slip, the inbox feels bottomless, and the same answers get re-typed all day.
What goes in
Incoming support emails or messages from your helpdesk or inbox.
What you get back
Each message tagged with a category and priority, plus a friendly draft reply ready for a human to send or tweak.
How Tedrix automates it
It reads and sorts
Every message is categorised (billing, technical, sales, other) and prioritised, so the urgent ones rise to the top automatically.
It drafts the reply
For common questions it writes a friendly, on-brand draft using your help docs and tone — ready to send in one click.
A human stays in the loop
Drafts go to your team, not straight to the customer (unless you want that). You keep the final say on every reply.
It runs around the clock
New messages are triaged as they arrive, even overnight, so your team logs in to a sorted inbox with replies waiting.
Connects to your systems
Zendesk, your support inbox (Gmail/Outlook), Help Scout, Intercom, or a custom helpdesk via its API.
Common questions
Will it reply to customers automatically?
Only if you choose. By default it writes drafts for a human to approve — so you get the speed without losing control of your voice.
Does it work with our helpdesk?
If your helpdesk has an API (Zendesk, Intercom, Help Scout and most others do), we connect to it and write drafts and tags back into the ticket.
Can it use our existing answers?
Yes — it can draft from your help docs and past replies so the tone and facts match what you already say.
We'll build this for your business — free
Tell us your exact task. We build the automation at no upfront cost, and your 7-day no-card trial only starts once it's live.
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